What exactly should you expect from an HVAC service call? Here are the top five signs of a good HVAC technician.
If you’ve ever been on the receiving end of an in-home service call (and who hasn’t?), then you know it can be a nightmare. Whether it’s due to a bad attitude, unkempt appearance or suspicious behavior, allowing a stranger inside your private space for any kind of repairs or service can leave you on edge.
That’s why we go above and beyond to assure that our HVAC technicians are not only qualified, but are able to provide top-notch service with the utmost professionalism, and can communicate with our customers effectively.
So what exactly should you expect from an HVAC technician? Here are the top five signs of a good HVAC service technician.
Technical expertise
HVAC equipment and systems are ever-changing, thanks to continuous industry developments in technology and features. Systems can be incredibly complex, and are definitely not a one-size-fits-all kind of product. The best system for your home largely depends on size, structure and personal needs. A top-notch technician will know about much more than just basic air conditioners and furnaces. HVAC technicians must be able to troubleshoot mechanical parts, ductwork, plumbing, thermostats, sensors, or fuel sources. A qualified technician will be able to evaluate HVAC system in depth, and then accurately identify problems and solutions, even in the most intricate models.
Impeccable Work Habits
Because HVAC technicians work with gas, water, electricity and other moving parts, it’s imperative that they follow proper procedures. This means that testing, evaluations or repairs are conducted in a thorough manner – without taking shortcuts. Not only does this ensure safety for the technician, but it is ultimately safer for your home and family. A good HVAC technician will bring with them clean, well-maintained tools. They will secure the work area from children and pets, and isolate power sources before starting any repairs.
Confident Professionalism
Even with the most qualified technician on deck, an HVAC system can present unusual symptoms that just don’t make immediate sense. This can mean that finding a solution might take some time. And if a system is malfunctioning in peak seasons – during extremely cold or hot weather – this can be particularly stressful and anxiety-inducing for customers (and rightfully so). Under such circumstances, a professional HVAC technician will remain calm, focused and composed. They will work diligently to solve the problem while reassuring customers and keeping them informed on progress.
Effective Communication Skills
It’s great to have a highly skilled technician diagnosing and repairing your HVAC system, but if you don’t understand the problem or aren’t involved in the process, it can be annoying, frustrating or overwhelming. The best technicians will take the time to explain the process, and keep homeowners informed along the way. They will take the time to explore options (including expenses) and explain procedures, purchases and warranties in a way that leaves you feeling fully informed and as comfortable as possible with decisions and the outcome.
Great Customer Service
Welcoming an HVAC technician into your home or business should not make you feel uncomfortable. A good technician will treat you and your home with respect, act professionally, and be friendly and informative. Your technician should be well-groomed, courteous, and able to explain the service steps and procedures – and any repairs and diagnostics – in a clear and concise way that you can understand.
At Action Air, we pride ourselves on having highly-qualified technicians that you can trust. We appreciate what it’s like to have technicians come to your home, and we strive to provide top-notch professionals who are patient, knowledgeable and skilled beyond expectations. We are here to help you with all your air conditioning and heating needs. Give us a call at (317) 585-8981 to schedule your next appointment.
