|Before you buy, ask:
• Are they adequately insured?
• Are they in it for the long haul?
• Can you phone references?
• Can you see warranty details?
• How do they know the system they recommend is the best choice?
• What kind of maintenance will they provide?
Selecting the right contractor is the first and most important step when considering the comfort of your family. After all, the system in your home will last a long time, silently working to heat, cool, condition and clean your air, day after day, year after year. How do you decide which contractor to use? Here are some things to consider:
Is the company, licensed, bonded and insured? The company should be able to provide you a copy of the insurance coverage certificate, bonding and licenses that apply in your area. Action Air holds an unlimited HVAC license in the state of Indiana and is insured for $2,000,000.
What type of operation does the company have? If a contractor’s office is a garage or a truck, beware! These types of companies may be able to lowball a price, but when you face a problem, they may be hard to find. Action Air operates from its own facility, located in the heart of Fishers.
Can the company provide references? Client references are an excellent source of information. Ask for names and phone numbers of recent installations in your area. Then phone these past customers and ask about the company’s performance. Were they on time? Were they professional? Was the installation or service performed satisfactorily and for the estimated amount? Would they recommend the company to their friends and family? Action Air will be happy to provide you with a book of references. We’re proud of our past performance.
What is the company’s standing in the community? Ask the contractor if they’re in good standing with the Better Business Bureau, the local Chamber of Commerce and other community and state agencies. Action Air remains in good standing with the BBB and has earned the Angie’s List Super Service Award each year since 2002. Action Air proudly supports the Hamilton Southeastern Schools Foundation and also belongs to the Indiana and Fishers Chambers of Commerce as well as professional trade and other civic organizations.
Will the company provide a written proposal with all details and warranties explained? Once you agree to the work needed, you should receive a detailed proposal to review. It should include everything that was discussed, with warranties and guarantees spelled out in great detail and it should be signed by the company’s representative. Action Air’s proposals are prepared with all warranties and guarantees clearly indicated. Any “extras” or special considerations are carefully spelled out. There is no tiny fine print or hard-tounderstand legalese to confuse or mislead you.
Will the company perform a home comfort survey? Some contractors will simply replace your old equipment, with no regard for possible changes in your home’s heating and cooling needs, or advancements in comfort technology. New windows, added insulation, room additions and other changes can substantially impact your heating and cooling system needs. Action Air will perform a heat loss/heat gain calculation and home comfort survey to ensure that the recommended equipment will be a perfect fit for your home, keeping your family comfortable through the harshest seasonal conditions.
Has the company presented all options? A new home comfort system is more than a metal box that sits in your garage or basement. And there are many options from which to select. Since no two homes or lifestyles are identical, you’ll need help choosing a system designed just for you. Action Air professionals take the time to learn what is important to you. Then working within your budget, comfort and air quality needs, we will design and recommend a system perfect for you.
Does the company provide maintenance service? Most manufacturers require maintenance on new equipment or the warranty may be voided. At Action Air, we include the first year of maintenance FREE on our installations to make sure the system performs as it should. We keep it clean and operating at peak efficiency to add to your peace of mind. And after the first year, we offer a reasonably priced maintenance service most customers take advantage of.