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3 Questions to Ask Your HVAC Technician

When the time comes to schedule a service with an HVAC technician, you should also use this time to ask them some vital questions. Knowing the right questions to ask your HVAC technician is important. Although small talk is generally welcome, you don’t want to waste the opportunity to obtain insightful information from your HVAC technician. But what questions should you ask?

The experts at Action Air are here to guide you! Below are 3 questions every Indianapolis homeowner should ask their HVAC technician.

1. How Much Experience Do You Have in the Industry?

As with any service, you want to know you’re getting an experienced professional. The first question you should ask your HVAC technician is: “how many years have you spent in the industry?” as well inquiring about the types of HVAC systems they can service. This will give you an idea of their experience in the industry, as well as their capabilities. You should also ask your HVAC technician if they are licensed, bonded, and insured.

2. Does Your Company Have any Awards or Affiliations?

Knowing the quality of an HVAC company is just as important as knowing their technician’s experience. If an HVAC company receives several accolades and partnerships throughout its lifetime, chances are you are working with experienced, high-quality professionals. Therefore, it’s important to ask about their awards and affiliations. Here are just a few you can ask your HVAC technician:

  • Have you received any awards/placements from Angie’s List?
  • Are you NATE (North American Technician Excellence) certified?
  • What state/local affiliations are you a member of?
  • What is your BBB (Better Business Bureau) rating?

If they don’t have that information on hand, try checking their website. Most companies, such as Action Air, have a page describing their awards and affiliations.

3. What is Your Pricing Structure/Do You Offer Financing?

Pricing is important to discuss with your HVAC technician. You want to be aware of every aspect of their pricing structure.  While most HVAC companies tend to advertise upfront pricing, some may also charge hidden fees. Pricing may also be before or after service, as well as possibly requiring a down payment. Pricing structure may also change depending on the service provided. So, it is important to ask your HVAC technician if they offer upfront pricing, as well as the entirety of their pricing structure.

Additionally, this would also be the time to ask if options for financing are available. Financing allows you to take out a loan to afford a higher-priced service. Ask your HVAC technician what their options for financing are, as well as follow up questions regarding down payments, interest, and payment schedules.

Next time you schedule an appointment with your HVAC technician, be sure to ask these essential questions. And when you’re ready to speak with the most trusted HVAC technicians in Indianapolis, contact Action Air today! We provide affordable HVAC services for your Indianapolis home, and are ready to answer any questions you may have. Give us a call at 317-451-4371 to schedule an appointment and get started!